The Financial Conduct Authority is the independent regulator of financial services.
This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.
What services do we provide?
As a Financial Conduct Authority regulated credit broker and not a lender, we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services.
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. We may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.
Do we charge you for our services?
We do not charge a fee for our services. Please be aware lenders may pay us a commission for introducing you to them. This commission can be based on the amount you borrow or the vehicle you purchase. Different lenders may pay different commissions for such introductions. Any commission amounts lenders pay will not affect the amount that you pay under your finance agreement, all of which are set by the lender.
Who regulates us?
Norwich Motor Company Ltd is authorised and regulated by the Financial Conduct Authority (Ref No 840388) for consumer credit purposes.
You can verify this on the Financial Conduct Authority’s Register by visiting the Financial Conduct Authority’s website: or by contacting them on 0300 500 8082.
What to do if you have a complaint
If you wish to register a complaint, please contact us: in writing Paul Hewitt, Norwich Motor Company Ltd, 1 Wroxham Road, Norwich, Norfolk, NR7 8TN by phone Telephone 01603 401044
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service